GDS Ticketing Agent Job Description
As a GDS Ticketing Agent, you will play a vital role in assisting customers with their travel needs. You will be responsible for booking flights, issuing tickets, and providing support for any reservation-related inquiries or issues. Your goal is to ensure a seamless travel experience for our customers.
Responsibilities
- Assist customers in booking flights, including providing information on available airlines, flight schedules, and fares
- Process ticket reservations and issue electronic and paper tickets using Global Distribution Systems (GDS)
- Handle ticket modifications and cancellations, including rebooking flights and calculating refund amounts
- Provide exceptional customer service by addressing customer inquiries and resolving any issues related to flight reservations
- Collaborate with airlines and travel suppliers to ensure accurate and up-to-date information is provided to customers
- Stay updated with industry trends and airline policies to provide accurate and timely information to customers
- Follow standard operating procedures and company policies to ensure compliance with industry regulations and customer satisfaction
Qualifications
- Previous experience in a similar role or in the travel industry is preferred
- Proficient in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo
- Strong knowledge of airline codes, fares, and flight regulations
- Excellent communication and customer service skills
- Ability to multitask and work in a fast-paced environment
- Attention to detail and accuracy in ticketing and reservation management
- Familiarity with airline policies and procedures
- Ability to handle difficult customer situations and provide effective solutions
Skills
- Proficiency in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Attention to detail
- Ability to work in a team
- Knowledge of airline codes, fares, and flight regulations
- Customer service orientation
- Ability to handle stressful situations