Front Office Supervisor Job Description
As a Front Office Supervisor, you will play a crucial role in the smooth functioning of the hotel's front office operations. You will have the opportunity to lead and inspire a team of front desk agents, ensuring exceptional customer service and satisfaction. Your knowledge and ability to handle guest inquiries and resolve complaints will contribute to creating a welcoming and comfortable environment for our guests.
Responsibilities
- Supervise and manage the daily operations of the front desk
- Ensure efficient handling of guest check-ins and check-outs
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Allocate tasks to front desk staff and ensure proper coverage
- Train and mentor front desk agents on hotel policies, procedures, and customer service
- Maintain accurate guest records and handle financial transactions
- Ensure compliance with hotel policies and procedures
- Collaborate with other departments to resolve guest issues and provide seamless service
- Monitor and evaluate front desk agents' performance
- Identify areas for improvement and implement strategies to enhance guest experience
Qualifications
- Previous experience in a front office role at a hotel or similar establishment
- Proven supervisory or leadership experience
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Exceptional customer service skills
- Knowledge of hotel operations and procedures
- Ability to handle challenging situations with composure
- Attention to detail and ability to multitask
- Proficiency in computer systems and hotel management software
Skills
- Customer service
- Leadership
- Communication
- Problem-solving
- Attention to detail
- Multitasking
- Hotel operations
- Team management
- Computer skills
- Hotel management software