Front Office Receptionist Job Description
The Front Office Receptionist is often the first point of contact for visitors and guests, so they play a crucial role in creating a positive and welcoming experience. They are responsible for greeting and directing visitors, answering phones, managing reservations, and providing information about the organization. Additionally, the Front Office Receptionist may assist with various administrative tasks, such as handling mail, scheduling appointments, and maintaining office supplies.
Responsibilities
- Greet and direct visitors in a friendly and professional manner
- Answer and transfer incoming phone calls
- Manage reservations and appointments
- Provide information and assistance to visitors and guests
- Handle incoming and outgoing mail
- Maintain office supplies and equipment
- Assist with administrative tasks as needed
- Ensure the reception area is clean and organized
Qualifications
- High school diploma or equivalent
- Excellent communication and customer service skills
- Proficient in using office equipment, such as phones and printers
- Strong organizational and multitasking abilities
- Attention to detail and accuracy
- Ability to handle a high volume of phone calls and visitor inquiries
- Ability to work independently and as part of a team
- Proficient in basic computer skills, including MS Office
Skills
- Customer service
- Communication
- Organizational skills
- Multitasking
- Attention to detail
- Phone etiquette
- Administrative tasks
- MS Office