Front Office Manager Job Description
As a Front Office Manager, you will be responsible for managing and supervising the front desk staff, ensuring excellent customer service, handling guest inquiries and complaints, and maintaining the check-in/check-out process. You will also be responsible for scheduling and training front desk employees, managing the reservation system, handling financial transactions, and ensuring all front office policies and procedures are followed.
Responsibilities
- Supervise and train front desk staff, including receptionists and concierge
- Ensure excellent customer service by promptly addressing guest inquiries and complaints
- Manage the check-in/check-out process and ensure accuracy of guest information
- Handle financial transactions, including cash handling and preparing daily reports
- Coordinate with other departments to meet guest needs and resolve issues
- Maintain accurate records of room availability and guest accounts
- Implement and enforce front office policies and procedures
- Manage and update the reservation system and ensure accuracy of bookings
- Create and maintain a welcoming and professional front desk environment
- Monitor and manage inventory of front desk supplies and equipment
Qualifications
- Previous experience as a Front Office Manager or similar role
- Excellent customer service and communication skills
- Strong leadership and organizational abilities
- Proficient in hotel management software and MS Office
- Ability to handle difficult situations and solve problems
- Detail-oriented and able to multitask
- Flexibility to work different shifts, including evenings and weekends
Skills
- Customer service
- Communication
- Organizational skills
- Leadership
- Hotel management software
- MS Office
- Problem-solving
- Multitasking