Front Office Associate Job Description
As a Front Office Associate, you will be the first point of contact for guests and visitors. You will greet and welcome them with a friendly and professional attitude, answer phone calls and inquiries, and provide accurate information about the company and its services. Additionally, you will handle check-ins and check-outs, process payments, and assist guests with any requests or issues they may have during their stay.
Responsibilities
- Greet and welcome guests and visitors with a friendly and professional attitude.
- Answer phone calls and inquiries, providing accurate and timely information.
- Manage check-ins and check-outs, ensuring a smooth and efficient process.
- Handle guest requests, inquiries, and complaints promptly and professionally.
- Process payments and maintain accurate records of financial transactions.
- Assist in maintaining a clean and organized front desk area.
- Coordinate with other departments to ensure guest satisfaction.
- Keep updated on company products, services, and promotions.
- Adhere to company policies and procedures, including security protocols.
Qualifications
- High school diploma or equivalent.
- Proven experience in a customer service or front office role.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to work in a fast-paced and dynamic environment.
- Attention to detail and problem-solving skills.
- Proficiency in Microsoft Office suite and basic computer skills.
- Knowledge of hotel or hospitality industry is a plus.
- Fluency in multiple languages is a plus.
Skills
- Customer service
- Communication
- Organizational skills
- Multitasking
- Problem-solving
- Microsoft Office
- Hotel or hospitality industry knowledge
- Fluency in multiple languages