Front Desk Representative Job Description

As a Front Desk Representative, you will be the first point of contact for customers, handling inquiries, reservations, and complaints. You will also be responsible for maintaining a tidy reception area and assisting with administrative tasks as needed.

Responsibilities

  • Greeting and welcoming guests
  • Handling customer inquiries and complaints
  • Managing incoming calls and directing them to the appropriate department
  • Assisting with administrative tasks such as data entry and filing
  • Maintaining a clean and organized reception area

Qualifications

  • Excellent communication skills
  • Customer service oriented
  • Ability to multitask and prioritize tasks
  • Proficiency in Microsoft Office suite
  • Previous experience in a customer-facing role

Skills

  • Excellent communication skills
  • Customer service
  • Microsoft Office
  • Organizational skills
  • Multitasking