Front Desk Receptionist Job Description
As a Front Desk Receptionist, you will be the first point of contact for our company. You will greet guests and visitors, provide them with necessary information, and direct them to the appropriate person or department. You will also handle incoming phone calls, take messages, and route calls to the relevant individuals. Additionally, you will assist with various administrative tasks, such as managing appointments, maintaining records, and coordinating office activities.
Responsibilities
- Greeting and welcoming guests in a friendly and professional manner
- Answering phone calls and directing them to the appropriate person or department
- Taking messages and passing them on to the relevant individuals
- Managing the reception area, ensuring it is tidy and presentable
- Maintaining visitor logs and issuing visitor badges
- Handling incoming and outgoing mail and deliveries
- Scheduling appointments and managing conference room bookings
- Coordinating office activities and ensuring office supplies are stocked
- Assisting with administrative tasks, such as data entry and filing
Qualifications
- Previous experience as a receptionist or in a customer service role
- Excellent communication and interpersonal skills
- Professional and friendly demeanor
- Strong organizational and multitasking abilities
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to handle multiple phone lines
- Familiarity with office equipment, such as copiers and printers
- Attention to detail and accuracy
- Ability to work well under pressure
Skills
- Customer service
- Communication
- Organizational skills
- Multitasking
- Microsoft Office Suite
- Telephone etiquette
- Office equipment operation
- Attention to detail
- Stress management