Floor Manager Job Description
The Floor Manager plays a crucial role in the day-to-day operations of a retail or hospitality establishment. You will be responsible for managing a team of employees, ensuring compliance with company policies and procedures, and optimizing the overall performance of the floor or department. Your main focus will be on providing excellent customer service, maximizing sales opportunities, and maintaining a clean and organized environment.
Responsibilities
- Manage and supervise a team of floor staff, including training and development
- Oversee and implement operational procedures to ensure efficient workflow and productivity
- Monitor and maintain stock levels, replenishing inventory as needed
- Ensure compliance with health and safety regulations
- Resolve customer complaints and ensure customer satisfaction
- Collaborate with other departments to optimize overall operations
- Conduct regular performance evaluations and provide feedback to team members
- Identify and implement process improvements to enhance the customer experience
- Maintain a clean and organized floor or department
Qualifications
- Previous experience in a similar role, preferably in a retail or hospitality environment
- Strong leadership and people management skills
- Excellent communication and interpersonal skills
- Ability to multitask and handle a high-pressure environment
- Knowledge of inventory management and stock control
- Familiarity with health and safety regulations
- Problem-solving and decision-making abilities
- Ability to work flexible hours, including weekends and holidays
Skills
- Leadership
- Customer service
- Inventory management
- Communication
- Team management
- Problem-solving
- Decision-making
- Time management
- Attention to detail