Events Client Service Manager Job Description
In this role, you will provide end-to-end support to clients throughout the event planning process. You will serve as the main point of contact for clients, understanding their event requirements, and ensuring that all their needs are met. You will collaborate with various teams to ensure flawless execution of events and maintain strong client relationships.
Responsibilities
- Serve as the primary point of contact for all clients regarding their event requirements
- Understand client needs and objectives for each event and provide appropriate solutions
- Collaborate with internal teams to develop event proposals and timelines
- Ensure timely delivery of services and manage event budgets
- Coordinate with vendors and suppliers to secure necessary resources for events
- Manage event logistics including venue selection, catering, transportation, and audio-visual setup
- Provide on-site support during events, ensuring smooth execution and client satisfaction
- Track and report event performance metrics, providing insights for future improvements
- Maintain strong client relationships through regular communication and follow-ups
Qualifications
- Previous experience in event management or client servicing
- Strong interpersonal and communication skills
- Ability to multitask and prioritize work effectively
- Excellent problem-solving and decision-making abilities
- Attention to detail and strong organizational skills
- Ability to work well under pressure and meet tight deadlines
- Proficiency in event management software and tools
- Degree in Event Management, Hospitality, or a related field
Skills
- Event planning and coordination
- Client relationship management
- Vendor and supplier management
- Budget management
- Problem-solving
- Communication
- Organizational skills
- Attention to detail
- Time management
- Event management software