Desktop Support Engineer Job Description
As a Desktop Support Engineer, you will play a crucial role in maintaining the IT infrastructure of our organization. You will be responsible for resolving technical issues faced by employees, providing timely support, and assisting with the deployment of new IT projects and technologies.
Responsibilities
- Provide first-level technical support to end-users, including troubleshooting hardware and software issues
- Install, configure, and maintain computer systems and peripherals
- Create and manage user accounts, permissions, and access rights
- Ensure the security and privacy of IT equipment and data
- Assist with the deployment of new IT projects and technologies
- Document and maintain IT inventory, including hardware, software, and licenses
- Collaborate with cross-functional teams to resolve complex technical issues
- Conduct regular maintenance and updates on IT systems
Qualifications
- Proven experience as a Desktop Support Engineer or similar role
- Solid knowledge of computer hardware, operating systems, and network protocols
- Hands-on experience with ticketing systems and remote troubleshooting tools
- Excellent problem-solving and communication skills
- Strong customer-oriented approach and ability to provide exceptional customer service
- Ability to work in a fast-paced environment and handle multiple priorities
- Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar will be a plus
Skills
- Troubleshooting hardware and software issues
- Installing and configuring computer systems
- Knowledge of computer hardware, operating systems, and network protocols
- Experience with ticketing systems and remote troubleshooting tools
- Problem-solving and communication skills
- Customer service
- Time management and multitasking skills
- CompTIA A+ or other relevant certifications