Customer Technical Support Job Description
Customer Technical Support professionals are responsible for providing technical support and assistance to customers via phone, email, or chat. They diagnose and resolve technical issues, escalate unresolved problems, and maintain accurate records of customer interactions.
Responsibilities
- Provide technical assistance and support to customers
- Diagnose and resolve technical issues
- Escalate unresolved problems to the appropriate teams
- Maintain accurate records of customer interactions
Qualifications
- Excellent communication skills
- Problem-solving skills
- Technical knowledge and understanding
- Patience and empathy towards customers
Skills
- Troubleshooting skills
- Customer service skills
- Knowledge of technical products
- Communication skills