Customer Support Specialist Job Description
As a Customer Support Specialist, you will be responsible for handling customer inquiries and complaints through various channels such as phone, email, and chat. You will strive to provide exceptional customer service by understanding customer needs and finding appropriate solutions. Additionally, you will maintain accurate records of customer interactions and follow up on any outstanding issues to ensure customer satisfaction.
Responsibilities
- Responding to customer inquiries and resolving their issues in a timely and professional manner
- Providing accurate information about products and services to customers
- Assisting customers in placing orders, tracking shipments, and processing returns
- Identifying and escalating complex customer issues to the appropriate department or supervisor
- Maintaining a high level of product knowledge to effectively address customer inquiries
- Building and maintaining positive relationships with customers
- Recording and documenting customer interactions and transactions
- Providing feedback and recommendations to improve the customer experience
Qualifications
- Previous experience in a customer service role
- Excellent communication skills, both verbal and written
- Ability to remain calm and professional in stressful situations
- Strong problem-solving skills and attention to detail
- Ability to multitask and prioritize tasks effectively
- Knowledge of CRM software and ticketing systems
- Ability to work independently and as part of a team
- Flexibility to work in shifts, including weekends and holidays
Skills
- Strong communication skills
- Customer service orientation
- Problem-solving skills
- Attention to detail
- Multitasking abilities
- Knowledge of CRM software
- Ability to remain calm under pressure
- Teamwork skills