Customer Support International Non voice Job Description
As a Customer Support representative, you will be responsible for responding to customer inquiries and resolving their issues in a timely and efficient manner. You will use your excellent communication skills to provide clear and concise responses, build rapport with customers, and maintain a positive and professional attitude at all times. Additionally, you will collaborate with other team members and departments to ensure a seamless customer experience.
Responsibilities
- Respond to customer inquiries and provide accurate information and assistance.
- Resolve customer issues and escalate complex cases to the appropriate team or supervisor.
- Ensure customer satisfaction by delivering exceptional service and maintaining a positive and professional attitude.
- Collaborate with other team members and departments to address customer needs and provide timely resolutions.
- Follow company guidelines and policies in handling customer interactions and maintaining customer confidentiality.
- Document and keep records of customer interactions, inquiries, and resolutions in the CRM system.
- Stay updated with product knowledge, company policies, and industry trends to effectively assist customers.
Qualifications
- Excellent written and verbal communication skills in English.
- Strong problem-solving and decision-making abilities.
- Ability to handle and resolve customer complaints or conflicts professionally.
- Good organizational skills and ability to multitask in a fast-paced environment.
- Attention to detail and commitment to accuracy.
- Ability to work independently as well as collaboratively in a team.
- Previous customer support or related experience is preferred.
- Familiarity with CRM software and chat/email support tools is a plus.
Skills
- Excellent written and verbal communication skills
- Problem-solving
- Decision-making
- Customer service
- Conflict resolution
- Organizational skills
- Multitasking
- Attention to detail
- Teamwork
- CRM software
- Chat/email support