Customer Support fresher Job Description
As a Customer Support Representative, you will be the first point of contact for customers seeking assistance with various products or services. You will handle inquiries, troubleshoot problems, and provide information and solutions to ensure customer satisfaction. You will collaborate with other teams to resolve customer issues and escalate complex cases when necessary. Additionally, you will maintain accurate customer records and contribute to the improvement of processes to enhance customer experience.
Responsibilities
- Provide prompt and courteous assistance to customers via phone, email, or chat
- Address customer inquiries, concerns, and complaints in a timely and professional manner
- Collect and document customer information, interactions, and actions taken for future reference
- Troubleshoot technical issues and provide appropriate solutions or escalate to the appropriate team
- Collaborate with cross-functional teams to resolve customer issues and improve processes
- Meet or exceed performance targets, including response time, resolution rate, and customer satisfaction
- Stay updated with product knowledge and industry trends to provide accurate information to customers
- Contribute to the development and improvement of customer support materials and resources
Qualifications
- Bachelor's degree in any field
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to empathize with customers and provide effective solutions
- Ability to handle high-pressure situations and work in a fast-paced environment
- Attention to detail and strong organizational skills
- Basic computer skills and proficiency in MS Office applications
- Previous customer service experience is a plus
Skills
- Active listening
- Customer service orientation
- Problem-solving
- Time management
- Adaptability
- Technical troubleshooting
- Attention to detail
- Teamwork
- Multitasking
- MS Office