Customer Support Executive Outbound Job Description
The Customer Support Executive Outbound is a key member of the customer service team. You will be responsible for engaging with customers over the phone to address their inquiries, resolve any issues they may have, and promote our products or services. You will also be responsible for keeping accurate records of customer interactions and updating the customer database.
Responsibilities
- Make outbound calls to existing or potential customers.
- Address customer inquiries and provide information about products or services.
- Resolve customer issues or complaints in a professional and timely manner.
- Upsell or cross-sell products or services to increase sales revenue.
- Keep accurate records of all customer interactions and update the customer database.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Provide feedback to the customer service team regarding customer concerns or trends.
- Adhere to company policies and procedures during customer interactions.
Qualifications
- Previous experience in customer service or sales roles.
- Excellent verbal and written communication skills.
- Strong problem-solving and negotiation abilities.
- Ability to handle and resolve customer complaints effectively.
- Ability to work well in a team and collaborate with colleagues.
- Proficiency in using CRM software and other relevant tools.
- Ability to handle high call volumes and work in a fast-paced environment.
- Flexibility to work in shifts, including weekends or evenings.
Skills
- Excellent communication skills
- Customer service orientation
- Problem-solving skills
- Negotiation skills
- Sales abilities
- Attention to detail
- Ability to work under pressure
- Knowledge of CRM software