Customer Support Associate Job Description
As a Customer Support Associate, you will be the first point of contact for customers who need assistance with products or services. You will handle customer inquiries and complaints, provide product information, and assist with order tracking and returns. This role requires you to maintain a high level of professionalism and ensure customer satisfaction.
Responsibilities
- Responding to customer inquiries through various channels such as phone, email, and live chat
- Assisting customers with product selection and providing accurate information
- Resolving customer complaints and escalating issues when necessary
- Processing orders, returns, and exchanges
- Maintaining customer records and updating information in the database
- Providing feedback to the relevant teams to improve products and services
- Following up with customers to ensure their issues have been resolved
Qualifications
- High school diploma or equivalent
- Prior experience in customer service or a related field
- Excellent communication skills
- Strong problem-solving and decision-making abilities
- Good computer skills and ability to learn new software quickly
- Ability to work in a fast-paced environment and handle multiple tasks
- Attention to detail and strong organizational skills
- Ability to remain calm and empathetic in stressful situations
Skills
- Strong verbal and written communication skills
- Active listening and empathy
- Proficiency in using customer service software
- Knowledge of product/service offerings
- Ability to handle difficult customers
- Time management and prioritization skills
- Ability to work well in a team
- Basic technical troubleshooting skills