Responsibilities

• Responding promptly to customer inquiries via phone, email, and social media
• Providing accurate and complete information to customers
• Handling and resolving customer complaints in a professional manner
• Identifying and escalating priority issues to the appropriate department
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments, and complaints
• Updating customer information in the company database
• Building sustainable customer relationships and trust through open and interactive communication
• Meeting and exceeding customer service goals and targets
• Working collaboratively with other team members to achieve customer satisfaction

Qualifications

• Previous experience in a customer service role
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to handle and resolve customer complaints
• Good organizational and time management skills
• Attention to detail and accuracy
• Ability to work effectively in a team
• Proficiency in using customer service software and tools
• Positive and customer-centric attitude
• Flexibility to work in shifts and adapt to changing schedules

Skills

• Strong communication skills
• Customer service orientation
• Problem-solving skills
• Ability to handle difficult customers
• Attention to detail
• Positive and friendly attitude
• Ability to multitask and prioritize
• Computer skills (MS Office, CRM software)
• Active listening skills
• Adaptability and flexibility