Customer Service Representative fresher Job Description
In this role, you will be the main point of contact for customers and will represent the company in a professional and courteous manner. You will handle customer inquiries, complaints, and provide information about products and services. You will also be responsible for processing orders, tracking shipments, and resolving any issues or concerns that customers may have.
Responsibilities
- Provide excellent customer service by responding to inquiries in a timely and professional manner
- Handle and resolve customer complaints in a calm and efficient manner
- Identify and escalate priority issues and ensure proper resolution
- Process customer orders, track shipments, and provide updates to customers
- Maintain accurate customer records and update customer information in the database
- Collaborate with other departments to resolve customer issues
- Stay up-to-date with product knowledge and company policies
- Achieve and exceed customer satisfaction goals
- Contribute to team efforts to achieve departmental targets
Qualifications
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to work well under pressure and handle difficult customer situations
- Attention to detail and ability to multitask
- Strong organizational and time management skills
- Ability to work effectively in a team environment
- Proficient in using computer systems and software applications
- Previous customer service experience is a plus but not required
Skills
- Strong communication skills
- Problem-solving
- Customer orientation
- Attention to detail
- Time management
- Teamwork
- Computer proficiency