Responsibilities
- Manage and develop customer service team
- Optimize customer service processes and procedures
- Monitor and improve service quality and KPIs
- Handle escalated customer issues
- Collaborate with other departments to improve overall customer experience
Qualifications
- Bachelor's degree in business administration or related field
- Proven experience in customer service management
- Strong leadership and communication skills
- Analytical and problem-solving abilities
Skills
- Customer service management
- Process optimization
- Team leadership
- Analytical skills
- Communication skills