Customer Service Assistant Job Description
In this role, you will be responsible for maintaining customer satisfaction by providing timely and effective customer service. You will handle a variety of customer interactions, including phone calls, emails, and in-person conversations. Additionally, you will play a key role in building and maintaining positive relationships with our customers.
Responsibilities
- Responding to customer inquiries and resolving issues in a timely and professional manner
- Providing product information and assistance to customers
- Processing orders, returns, and exchanges
- Handling customer complaints and escalating when necessary
- Assisting customers with technical support
- Maintaining accurate customer records and documentation
- Collaborating with other departments to resolve customer issues
- Identifying and implementing process improvements to enhance the customer experience
Qualifications
- Excellent communication and interpersonal skills
- Strong problem-solving ability
- Ability to handle high-stress situations with professionalism and empathy
- Attention to detail and accuracy
- Ability to multitask and prioritize
- Proficiency in using customer support software and tools
- Previous experience in customer service or a related field is preferred
Skills
- Strong communication skills
- Customer service orientation
- Problem-solving
- Patience and empathy
- Attention to detail
- Ability to work under pressure
- Teamwork
- Time management
- Proficiency in CRM software
- Knowledge of company products/services