Concierge Job Description
The Concierge plays a vital role in creating a memorable experience for our guests. You will be the first point of contact for guests, providing assistance and solutions to enhance their stay. You will also collaborate with other departments to ensure smooth operations and exceed guest expectations.
Responsibilities
- Greet and welcome guests upon arrival
- Assist with check-in and check-out procedures
- Provide information about hotel facilities, services, and local attractions
- Make reservations for dining, transportation, or entertainment
- Address guest concerns or requests promptly and professionally
- Coordinate with other departments to fulfill guest needs
- Maintain a neat and organized concierge desk area
- Stay updated on current events and attractions in the area
Qualifications
- Previous experience in customer service or hospitality
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks
- Strong problem-solving skills
- Knowledge of local attractions and events
- Proficiency in using computer systems and reservation software
- Ability to remain calm and composed in high-pressure situations
- Flexibility to work shifts, including evenings, weekends, and holidays
Skills
- Customer service
- Communication
- Interpersonal skills
- Problem-solving
- Organizational skills
- Knowledge of local area
- Computer skills
- Multitasking
- Attention to detail
- Flexibility