Collections Specialist Job Description
As a Collections Specialist, you will be responsible for maintaining relationships with customers to facilitate the payment of outstanding invoices. You will need to analyze delinquent accounts, negotiate repayment plans, and follow up with customers to collect payments. Additionally, you will be required to update and maintain accurate records of payment activity and provide regular reports on outstanding accounts.
Responsibilities
- Contact customers regarding overdue payments and negotiate payment plans
- Track and monitor outstanding accounts receivable
- Review account statements and provide analysis on delinquent accounts
- Escalate collection issues to senior management when necessary
- Maintain accurate and up-to-date records of payment activity
- Provide regular reports on outstanding accounts and aging analysis
Qualifications
- Proven experience as a Collections Specialist or similar role
- Strong negotiation and communication skills
- Familiarity with accounting principles and financial analysis
- Ability to analyze data and identify trends
- Proficiency in Microsoft Excel and other relevant software
- Excellent organizational and time management skills
- Attention to detail and the ability to meet deadlines
Skills
- Accounting
- Financial analysis
- Negotiation
- Communication
- Data analysis
- Microsoft Excel
- Organization
- Time management