Collections Representative Job Description
In this role, you will play a vital part in maintaining the financial health of our company by collecting outstanding payments from customers. You will handle a portfolio of delinquent accounts and take proactive measures to recover overdue payments. Your main objective will be to meet collection targets, minimize bad debt, and improve cash flow.
Responsibilities
- Contact customers via phone, email, or mail to discuss overdue accounts
- Negotiate repayment plans and discuss alternative payment solutions with customers
- Provide information and assistance to customers regarding their outstanding balances
- Maintain accurate and up-to-date records of customer interactions and payment arrangements
- Monitor and follow-up on overdue accounts, ensuring timely payments
- Collaborate with the finance team to resolve payment discrepancies and billing inquiries
- Prepare and send collection letters, statements, and reminders to customers
- Identify high-risk accounts and escalate to the appropriate department for further action
- Adhere to company policies and regulatory requirements when contacting customers
- Meet collection targets and achieve performance metrics
Qualifications
- Previous experience in collections or customer service role
- Strong negotiation and communication skills
- Ability to work in a fast-paced and target-driven environment
- Excellent problem-solving and decision-making abilities
- Attention to detail and ability to accurately record information
- Ability to handle difficult customers and resolve issues effectively
- Proficiency in using collection software and MS Office suite
- Knowledge of debt collection laws and regulations is a plus
Skills
- Excellent communication and negotiation skills
- Strong attention to detail
- Ability to meet collection targets
- Customer service and problem-solving abilities
- Proficiency in MS Office suite
- Knowledge of collection software
- Familiarity with debt collection laws and regulations
- Ability to work in a fast-paced and target-driven environment