Client supervisor/Senior Executive Job Description
As a Client Supervisor/Senior Executive, you will be the main point of contact for our clients, providing exceptional customer service and building strong relationships. You will be responsible for understanding and assessing client needs, resolving any issues or concerns, and proactively identifying opportunities to enhance their experience. Additionally, you will collaborate closely with the sales team to identify and pursue new business opportunities.
Responsibilities
- Manage and maintain positive client relationships, serving as the main point of contact and ensuring client satisfaction
- Proactively identify and address client needs and concerns, providing timely and effective solutions
- Collaborate with the sales team to identify and pursue new business opportunities
- Prepare and deliver professional presentations and proposals to clients
- Monitor and analyze client performance and satisfaction metrics, identifying areas for improvement
- Coordinate with internal teams to ensure timely and accurate delivery of products/services to clients
- Stay updated on industry trends and best practices to provide a competitive edge to clients
Qualifications
- Bachelor's degree in business or a related field
- Previous experience in client management or a similar role
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Proven track record of meeting or exceeding targets
- Ability to build and maintain strong client relationships
- Proficiency in CRM software and MS Office
Skills
- Client Relationship Management
- Sales
- Customer Service
- Communication
- Problem-solving
- Negotiation
- Presentation
- CRM Software
- MS Office