Client Supervisor Job Description
In this role, you will play a crucial role in driving revenue growth by effectively communicating with clients, understanding their needs, and providing excellent customer service. You will be responsible for managing client relationships, identifying upsell and cross-sell opportunities, and ensuring client retention. Additionally, you will collaborate with internal teams such as marketing and product development to provide valuable insights and contribute to the overall sales strategy.
Responsibilities
- Manage and build strong relationships with key clients
- Ensure client satisfaction by providing excellent customer service
- Identify upsell and cross-sell opportunities to achieve sales targets
- Collaborate with internal teams to develop and deliver customized solutions
- Monitor and analyze client performance metrics
- Provide insights and contribute to the development of sales strategies
- Stay up-to-date with industry trends and competitors
Qualifications
- Previous experience in a client-facing role
- Proven track record of exceeding sales targets
- Strong communication and negotiation skills
- Ability to build and maintain relationships
- Excellent problem-solving and decision-making abilities
- Highly organized and detail-oriented
Skills
- Salesforce CRM
- Relationship management
- Excellent communication and presentation skills
- Analytical skills
- Goal-oriented
- Team player