Client Servicing Manager Job Description
As a Client Servicing Manager, you will work closely with clients to understand their needs and provide solutions that meet their objectives. You will be the main point of contact, managing client accounts, and coordinating with internal teams to deliver exceptional service. Additionally, you will identify upselling and cross-selling opportunities to maximize revenue.
Responsibilities
- Build and maintain strong, long-lasting relationships with clients
- Understand client needs and develop tailored solutions to meet their objectives
- Serve as the main point of contact for clients, handling inquiries, requests, and escalations
- Collaborate with internal teams to develop and execute client strategies
- Ensure client satisfaction and proactively address any issues or concerns
- Identify upselling and cross-selling opportunities to drive business growth
- Prepare and present reports on client performance and account status
- Stay updated on industry trends and competitors to identify opportunities for improvement
Qualifications
- Bachelor's degree in business or a related field
- Proven experience in client servicing or account management
- Strong interpersonal and communication skills
- Excellent problem-solving and negotiation abilities
- Ability to build and maintain relationships with clients
- Result-driven mindset with a focus on customer satisfaction
- Proficient in using CRM software and MS Office Suite
Skills
- Customer relationship management
- Account management
- Communication
- Problem-solving
- Negotiation
- Relationship building
- Sales
- CRM software
- MS Office Suite