Client Servicing Executive Job Description
As a Client Servicing Executive, you will serve as the main point of contact for our clients and provide them with excellent customer service. You will understand their needs, offer solutions, and resolve any issues or concerns they may have. Additionally, you will collaborate with internal teams to ensure client satisfaction and coordinate the delivery of services or products.
Responsibilities
- Build and maintain strong relationships with clients
- Understand client needs and offer suitable solutions
- Resolve client issues and concerns in a timely manner
- Collaborate with internal teams to ensure client satisfaction
- Coordinate the delivery of services or products to clients
- Monitor and analyze client performance and make recommendations for improvements
- Prepare regular reports on client activities, sales, and revenue
Qualifications
- Prior experience in client servicing or customer-facing roles
- Strong communication and interpersonal skills
- Excellent problem-solving and decision-making abilities
- Ability to manage multiple clients and prioritize tasks
- Attention to detail and ability to meet deadlines
- Proficient in CRM software and Microsoft Office Suite
- Bachelor's degree in business administration or a related field
Skills
- Customer Service
- Relationship Building
- Problem-Solving
- Communication
- Time Management