Client Services Representative Job Description
As a Client Services Representative, you will be the primary point of contact for clients, addressing their inquiries, resolving issues, and building strong client relationships. You will work closely with internal teams to ensure prompt and effective resolution of client concerns.
Responsibilities
- Manage and resolve client inquiries via phone, email, and in-person
- Provide product information, account support, and solutions to client issues
- Maintain accurate client records and data entry in CRM system
- Collaborate with internal teams to escalate and resolve complex client issues
- Proactively identify opportunities to enhance client satisfaction
Qualifications
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize under pressure
- Attention to detail and accuracy in record-keeping
- Customer-focused and result-driven mindset
Skills
- CRM software
- Effective communication
- Problem-solving
- Customer relationship management
- Active listening