Client Services Executive Job Description
As a Client Services Executive, you will be the main point of contact for clients, addressing their queries and concerns promptly and effectively. You will be responsible for managing client accounts, identifying opportunities for upselling and cross-selling, and ensuring client retention. Additionally, you will collaborate with other teams to deliver exceptional service to clients.
Responsibilities
- Act as the main point of contact for clients, addressing their queries and concerns promptly
- Build and maintain strong relationships with clients, understanding their needs and requirements
- Manage client accounts, ensuring client satisfaction and retention
- Identify opportunities for upselling and cross-selling products or services
- Collaborate with internal teams to ensure seamless delivery of services to clients
- Prepare and present regular reports on client performance and satisfaction
- Stay updated with industry trends and changes, providing insights to clients
- Handle and resolve client complaints or issues in a timely manner
- Coordinate with other departments to streamline processes for client satisfaction
Qualifications
- Previous experience in a client services or customer-facing role
- Strong communication and interpersonal skills
- Ability to build and maintain strong client relationships
- Excellent problem-solving and decision-making abilities
- Ability to work well under pressure and meet deadlines
- Attention to detail and a high level of accuracy
- Proficiency in CRM software and MS Office Suite
Skills
- Excellent communication skills
- Strong customer service orientation
- Relationship management
- Problem-solving
- Negotiation skills
- Sales acumen
- Time management
- Attention to detail
- CRM software proficiency
- MS Office Suite proficiency