Client Coordinator Job Description
The Client Coordinator plays a critical role in ensuring client satisfaction and retention. You will collaborate with various teams within the organization to ensure smooth client onboarding, successful project implementation, and timely resolution of client concerns. Additionally, you will proactively identify opportunities to enhance the client experience and provide feedback to the management team.
Responsibilities
- Serve as the main point of contact for assigned clients, handling inquiries, providing product information, and resolving any issues or concerns
- Assist with client onboarding, ensuring all necessary documentation is completed accurately and timely
- Collaborate with internal teams to ensure successful project implementation and client satisfaction
- Maintain accurate and up-to-date client records, including contact details, preferences, and specific requirements
- Proactively identify opportunities to enhance the client experience and provide feedback to the management team
- Handle client complaints or escalations, taking ownership to resolve issues in a timely and satisfactory manner
- Regularly communicate with clients to strengthen relationships, provide updates, and gather feedback
Qualifications
- Prior experience in a client-facing or customer service role
- Exceptional communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail and strong organizational skills
- Proficient in using CRM software and other relevant tools
- Ability to work independently and as part of a team
- Positive attitude and a customer-centric approach
Skills
- Excellent communication
- Customer service
- Problem-solving
- CRM software
- Relationship management
- Organizational skills
- Attention to detail
- Time management
- Multi-tasking