Caller Job Description
As a Caller, you will be responsible for contacting customers via telephone to provide information, answer questions, and resolve any issues or concerns. You will need to maintain a professional and friendly demeanor while handling customer inquiries and ensuring customer satisfaction. Additionally, you may be required to update customer records, process orders, or handle complaints. This role requires excellent communication skills, problem-solving abilities, and the ability to work in a fast-paced environment.
Responsibilities
- Make outbound calls to customers to provide information or resolve issues
- Handle customer inquiries and ensure customer satisfaction
- Update customer records accurately
- Process orders or handle complaints
- Maintain a professional and friendly demeanor while interacting with customers
- Meet productivity targets and perform other duties as assigned
Qualifications
- Excellent verbal and written communication skills
- Strong customer service skills
- Ability to handle customer inquiries and resolve issues efficiently
- Attention to detail and accurate data entry skills
- Ability to work in a fast-paced environment
- Problem-solving skills and ability to think quickly on your feet
- Ability to meet productivity targets
Skills
- Excellent communication skills
- Customer service skills
- Problem-solving skills
- Attention to detail
- Data entry skills
- Ability to work in a fast-paced environment
- Ability to meet productivity targets