Responsibilities
- Answering incoming customer calls and providing accurate and timely information
- Responding to customer inquiries via phone, email, or chat in a professional and courteous manner
- Resolving customer complaints and issues, escalating to the supervisor if necessary
- Providing product information and assisting customers with their orders
- Maintaining customer records by updating account information
- Ensuring customer satisfaction by addressing customer concerns and resolving problems
- Meeting individual and team performance targets
Qualifications
- Previous experience in a customer service role
- Excellent communication skills, both verbal and written
- Ability to remain calm and professional during customer interactions
- Strong problem-solving skills and ability to prioritize tasks
- Knowledge of customer service best practices and procedures
- Ability to work well in a team environment
- Proficiency in using computer systems and software
Skills
- Strong communication skills
- Customer service orientation
- Problem-solving abilities
- Ability to multi-task
- Attention to detail
- Teamwork
- Computer literacy