Business Process Outsourcing Manager Job Description
As a Business Process Outsourcing Manager, you will play a crucial role in driving operational efficiency, cost savings, and ensuring excellent service delivery to our clients. You will be responsible for identifying and implementing outsourcing opportunities, managing vendor relationships, developing and monitoring performance metrics, and driving continuous process improvement.
Responsibilities
- Developing and driving the overall business process outsourcing strategy.
- Identifying outsourcing opportunities and evaluating vendor capabilities.
- Managing vendor relationships, contracts, and performance.
- Developing and implementing performance metrics and service level agreements (SLAs).
- Monitoring and analyzing performance data to drive process improvement.
- Collaborating with internal stakeholders to ensure effective communication and alignment.
- Providing leadership and guidance to the outsourcing team.
- Ensuring compliance with regulatory requirements and company policies.
- Managing risks and resolving issues in a timely manner.
Qualifications
- Bachelor's degree in Business Administration, Operations Management, or related field (MBA preferred).
- Proven experience in business process outsourcing and vendor management.
- Strong understanding of outsourcing strategies, processes, and best practices.
- Excellent negotiation and contract management skills.
- Ability to analyze data, identify trends, and drive process improvement.
- Strong leadership, communication, and decision-making skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Knowledge of regulatory requirements and industry standards.
- Experience in managing risks and resolving issues.
- Certifications in project management or outsourcing would be a plus.
Skills
- Vendor management
- Outsourcing strategy
- Performance metrics
- Contract management
- Data analysis
- Leadership
- Communication
- Decision-making
- Project management
- Risk management