Account Specialist Job Description
As an Account Specialist, you will be responsible for maintaining and growing existing client accounts. You will work closely with clients to understand their needs and provide customized solutions to meet their business goals. Additionally, you will collaborate with internal teams to ensure the smooth delivery of products and services, as well as identify upselling and cross-selling opportunities.
Responsibilities
- Manage and grow a portfolio of client accounts
- Build strong and long-term relationships with clients
- Identify client needs and provide customized solutions
- Coordinate with internal teams to ensure timely and successful delivery of products and services to clients
- Resolve client issues and inquiries in a timely manner
- Identify upselling and cross-selling opportunities within existing client accounts
- Prepare reports on account performance and sales activities
Qualifications
- Previous experience in account management or customer service
- Strong interpersonal and communication skills
- Excellent problem-solving and negotiation skills
- Ability to multitask and prioritize tasks
- Good understanding of the company's products and services
- Knowledge of CRM software and customer management tools
Skills
- Customer relationship management (CRM)
- Strong communication skills
- Negotiation skills
- Problem-solving skills
- Time management skills
- Attention to detail
- Knowledge of sales strategies
- Ability to build and maintain relationships
- Familiarity with CRM software