JOB DESCRIPTION

POSITION – Customer Support Executive 

ROLE – Individual Contributor

LANGUAGE REQUIRED – English + Hindi/Tamil/Kannada/Spanish

WORK LOCATION – Sector 65, Gurugram

WORKDAYS – 6 days’ Work From Office (Rotational WO’s & Shifts)

SHIFT TIMINGS – rotational 

QUALIFICATION – Any Graduate

SALARY PACKAGE – 2 LPA - 3 LPA  

NOTICE PERIOD – Immediate Joiners only

ROLE

As a Customer Delight team member you will be maximizing the sustainable value for our customers 

and in turn our organization through long-term customer success strategies. You will be working with 

a targeted list of our strategic customers and be accountable for ensuring they are successfully 

adopted and realize value from all our products. You will be accountable for customer retention, 

satisfaction and expansion of your customer portfolio.

RESPONSIBILITIES

 Listening to our B2B Customer’s concerns and handling product related complaints or queries 

on TAT basis.

 Contribute ideas to resolve customer problems to improve productivity.

 Maintain and update customer documentation as needed.

 Handle customer complaints, provide appropriate solutions and alternatives within the time 

limits; follow up to ensure resolution.

 Actively listen to the concerns with a Solution Oriented approach.

 Manage transactions over CRM.

KEY REQUIREMENTS

 Must have 6 months - 3 years of experience required in any Customer Support Process or 

Role i.e. preferably from a Technical Process or IT company.

 Smart Freshers good with Communication skills can apply.

 Active Listener.

 Must be proficient in any of the above mentioned languages along with English.

 TAT oriented approach.

 Good working knowledge with Microsoft Excel or Microsoft Suite.

 Excellent communication and interpersonal skills.

PERKS & BENEFITS

 Performance Linked Incentives

 OT Benefits

 Medical Benefits

 Upskilling for free

 Exciting work culture