Job Title: Centre Manager - Sales and Operations

Location: 

Bangalore - Jayanagar, St.Marka Road,

Hyderabad - Banjara HIlls , GachiBowli

Position Overview: The Centre Manager for Sales and Operations will oversee the daily functions of our wellness centre, ensuring the highest standards of service, operations, and client satisfaction. This role involves leading a team, driving sales performance, and managing operational efficiency to achieve both financial and customer service goals.

Key Responsibilities:

1. Leadership and Team Management:

· Lead, motivate, and develop a high-performing team, including wellness practitioners, administrative staff, and sales associates.

· Conduct regular team meetings, provide coaching, and foster a collaborative work environment.

· Manage staff scheduling, performance reviews, and professional development.

2. Sales and Revenue Management:

· Develop and implement strategies to drive sales and achieve revenue targets.

· Oversee the sales process, from client inquiries and consultations to closing sales and follow-up.

· Monitor and analyze sales performance, identifying trends and opportunities for growth.

· Manage pricing strategies, promotions, and memberships to optimize profitability.

3. Operations and Facilities Management:

· Ensure the centre operates smoothly, including managing daily operations, maintenance, and inventory.

· Implement and enforce operational policies and procedures to maintain high standards of service and safety.

· Oversee the scheduling of classes, treatments, and events to maximize utilization and client satisfaction.

· Handle client feedback, complaints, and resolutions professionally and promptly.

· Stock management/staff management/leave management/training/statutory compliance record management.

4. Marketing and Client Engagement:

· Collaborate with the marketing team to develop and execute promotional campaigns and outreach initiatives.

· Build and maintain relationships with clients, ensuring exceptional customer service and retention.

· Organize and participate in community events, workshops, and partnerships to increase centre visibility and engagement.

5. Financial Management:

· Develop and manage the centre’s budget, including forecasting, expense control, and financial reporting.

· Analyze financial statements and performance metrics to make informed business decisions.

· Ensure accurate billing and payment processes, including managing membership renewals and client transactions.

Qualifications:

· Bachelor’s degree / Management certifications.

· Proven experience in a managerial role, preferably in the wellness, fitness, or service industry.

· Strong sales and customer service skills with a track record of achieving targets and driving growth.

· Excellent leadership, communication, and interpersonal skills.

· Ability to manage multiple tasks, prioritize effectively, and solve problems efficiently.

· Proficiency in using business management software and CRM systems.