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MS Dot Net developer

Pune
Full-Time
Senior: 7 to 10 years
1L - 12L (Per Year)
Posted on Mar 07 2024

About the Job

Skills

PL/SQL
ASP.NET
L2 Support
MS .net
PLSQL
ASP.net

Responsibility


"Good understanding of Customer Support metrics and SLAs.

Accountability for all support aspects related to the product .

Ability to quickly learn the application and develop a functional understanding from a business perspective .

Guide and Mentor team

Handling and planning shifts as needed

Organize and motivate team members in their day-to-day work

Manage and understand data around incoming case volume.

Communicate any trends in customer communication or behavior to other teams as needed.

Train incoming team members.

Reports from the help desk to understand trends and do detail RCA.

Handle incoming escalations.

Work directly with leadership to define and enforce strategies and team goals.

Conduct one-on-ones with direct reports.

Plan process maps and workflows  

Plan and support Deployment  

Act as a POC for customer outages and resolution.


Skills and Qualifications


Very Good knowledge of Asp.net , PL-SQL, L2 support

ITIL Certification would be a plus.

Understanding the healthcare industry would be mandatory.  

People Management Skills

Excellent written and oral communication skills.

Proven ability to manage a team, including conflict resolution.

Alignment with company values and mission.

Strength in data-driven communication and decision-making.

Experience aligning metrics cross-functionally and telling compelling data stories."

About the company

Athreya Business Consultancy is a leading solution provider of recruitment outsourcing, staffing, consulting, and workforce solutions. We are one of the leading recruitment, staffing, and executive search companies in India. We operate through a network of a highly talented and experienced team, with specialists in recruitment across all industries We provide recruiting services for all levels of ...Show More

Industry

Staffing and Recruiting

Company Size

11-50 Employees

Headquarter

Bengaluru

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