Workforce Management Analyst



Junior: 1 to 3 years
5L - 7L (Per Year)
Posted on Apr 20 2023

About the Job


Microsoft Excel
Dialer Management
Campaign Strategies
Predictive Dialers

Position                     Executive or Sr. Executive      

Portfolio                     WFM

Interview process

1st Round – Initial screening from HR

 2nd Round – With WFM Director

 Final Round – Salary Closure with HR


Job description                

We are looking for a competent Agent/Sr. agent as WFM executive, primarily to admin our dialing platform. Agent will be responsible for efficient and effective running of dialer.


Ø Campaign files upload and download

Ø Real time monitoring of dialer to keep the idle and abandoned under threshold

Ø Campaign level monitoring

Ø Should have good understanding of setting up services

Ø Should understand call routing

Ø Should have clear thought process and real time decision-making skills (real time)

Ø Effective communication with Operations to have a tight control of shift time and break time adherence

Ø Maintaining a track of dialer campaigns and their L2 metrics on daily basis


Ø Proficiency on MS Excel& dialer administration

Ø Candidate should 10+2 or graduate

Ø Should have minimum 1-year experience in similar profile

Ø Should be open to work in night shift

Ø rotational offs, shift basis client requirements

About the company

Astra Global is a boutique full service Business Process Transformation company with an unparalleled reputation for excellence. Astra has been in existence for over 15 years with our senior management having literally decades of experience in the ARM industry in the US as well as off shore. Our rich experience and deep roots in the US arm industry offers a compelling advantage in the collection in ...Show More


Outsourcing and Offshorin...

Company Size

201-500 Employees



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