Astra Global is a boutique full service Business Process Transformation company with an unparalleled reputation for excellence. Astra has been in existence for over 15 years with our senior management having literally decades of experience in the ARM industry in the US as well as off shore. Our rich experience and deep roots in the US arm industry offers a compelling advantage in the collection industry while helping our clients achieve strategic operation objectives and manage costs effectively

Network Administrator Responsibility:•	Hands on experience on Sonicwall Firewall for policy creation, VPN and troubleshooting•	Hands on experience on Cisco Network Switches for VLAN creation, network troubleshooting•	Practical experience on Open source dialers, campaign management, reporting•	Expert in Active Directory configuration and management•	ISO 27001, PCI DSS audits, completing requirements for these audits•	Expertise in Citrix Server Administration, VM creation, migration•	Responsible to maintain a reliable, secure and efficient data communications network•	Should have worked in design network architecture, configure, maintain and monitor all active network equipment in order to ensure smooth network operation.•	Participate in periodic network infra review and solution architecture designing•	Perform monthly audits to make sure the organization is meeting the security policies•	Set-up and adherence to documented Change and Incident management policies and procedures•	Maintain network documentation, backup configurations and network diagrams.•	Administrate infrastructure, including firewalls, databases, malware protection software and other processes•	Ability and wiliness to work on desktops, servers and network devices Requirement: •	Minimum 5 years of hands-on experience in networking domain.•	Expert level knowledge in networking, routing and switching.•	Proven knowledge of best practices around management, security, control and monitoring of infrastructure.•	Hands on with Cisco products &amp; Linux operating system experience.•	Experience in Wireshark, TCPDUMP and packet sniffing, Bash scripting, Patch management and Firmware up gradation.•	Exposure to SIP / Voice telephony is preferred, basic knowledge on switches/ firewall is required•	CCNA/CCNP Certified

Position&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Executive or Sr. Executive&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Portfolio&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;WFMInterview process1st Round – Initial screening from HR&nbsp;2nd Round – With WFM Director&nbsp;Final Round – Salary Closure with HR&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Job description&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;We are looking for a competent Agent/Sr. agent as WFM executive, primarily to admin our dialing platform. Agent will be responsible for efficient and effective running of dialer. Responsibilities&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ø&nbsp;Campaign files upload and downloadØ&nbsp;Real time monitoring of dialer to keep the idle and abandoned under threshold Ø&nbsp;Campaign level monitoring Ø&nbsp;Should have good understanding of setting up servicesØ&nbsp;Should understand call routing Ø&nbsp;Should have clear thought process and real time decision-making skills (real time)Ø&nbsp;Effective communication with Operations to have a tight control of shift time and break time adherenceØ&nbsp;Maintaining a track of dialer campaigns and their L2 metrics on daily basis RequirementsØ&nbsp;Proficiency on MS Excel&amp; dialer administrationØ&nbsp;Candidate should 10+2 or graduateØ&nbsp;Should have minimum 1-year experience in similar profileØ&nbsp;Should be open to work in night shiftØ&nbsp;rotational offs, shift basis client requirements

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Collection Specialist- 3st Party 	&nbsp;Overview:&nbsp;Astra Business Services Pvt Ltd at Our Noida centre of excellence is a top player in the international BPO category. This well-known establishment acts as a one-stop destination servicing customers. Over the course of its journey, this business has established a firm foothold in its industry since 2004. The belief that customer satisfaction is as important as their products and services have helped this establishment garner a vast base of customers, which continues to grow by the day. &nbsp;The business employs individuals that are dedicated towards their respective roles and put in a lot of effort to achieve the common vision and larger goals of the company. In the near future, the business aims to expand its line of products and services to cater a larger client base. Our Noida, India establishment occupies a prominent location in Noida Sector 63. It is known to provide top service in the following categories: BPO.&nbsp;&nbsp;Job Summary:&nbsp;A US Debt collection representative is a professional who is responsible for resolving overdue bills and collecting payments from those who owe. They must ensure that they keep their employer's assets safe while also making sure those responsible for unpaid bills are contacted immediately. We are searching for a polite, professional US Debt Collection experience call centre Agents to represent our 3rd &nbsp;Party line of business. We are looking to hire experienced collectors who may handle a high volume of outbound and inbound calls and should seek to create a positive experience for each caller. Our professional collection representatives work on behalf of some of the largest and most well-known clients in the world to collect on past due accounts. You’ll be responsible for corresponding with our customers to manage accounts at all stages of collections.&nbsp;&nbsp;Responsibilities:&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Make outbound calls to customers in order to collect past due bills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Meet department productivity and quality standards·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to handle high volume calls·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strive to achieve a first call resolution in order to collect the outstanding bill·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to apply independent judgment to handle all aspects of collection process.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for corresponding with customers&nbsp;&nbsp;&nbsp;Requirements:&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;1 or more years of Call Center experience required•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent negotiation skills &amp; Communication Skills&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Good Thought process&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience: 6 months plus&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to work over weekends&nbsp;&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to multitask.•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ready to work from office &nbsp;Education Requirements:&nbsp;High school diploma, Graduate/Under Graduate&nbsp;

Quality Analyst	 	 	 	 Overview:	 	 	 	 Astra Business Services Pvt Ltd at Our Noida centre of excellence is a top player in the international BPO category. This well-known establishment acts as a one-stop destination servicing customers. Over the course of its journey, this business has established a firm foothold in its industry since 2004. The belief that customer satisfaction is as important as their products and services have helped this establishment garner a vast base of customers, which continues to grow by the day. 	 	 	 	 The business employs individuals that are dedicated towards their respective roles and put in a lot of effort to achieve the common vision and larger goals of the company. In the near future, the business aims to expand its line of products and services to cater a larger client base. Our Noida, India establishment occupies a prominent location in Noida Sector 63. It is known to provide top service in the following categories: BPO.	 	 	 	 	 	 Job Summary:	 	 	 	 We are in search of a Quality Analyst for our international line of business. The role would be responsible for updating, enhancing and producing quality and compliance guidelines as per the US collection laws. The role will involve the candidate in identifying, recommending and administering ongoing/new quality and compliance with call center customer service philosophy and business needs. 	 	 	 	 The role will involve in providing real time and remote call monitoring feedback to our call centre frontline agents. The role may handle a high volume of call monitoring in order to maintain the high standards of call quality. 	 	 	 	 	 	 Responsibilities:	 	 	 	 Partners with department leaders to identify training needs for existing employees, and to draw a process improvement flow.	 	 Partners with the learning and development team to streamline US debt collection laws and compliance guidelines.	 	 Conducts new hire sessions of quality & compliance based on the LOB on a regular basis. 	 	 Identifies and implements new practices and processes improvement plans that are “best in class".	 	 Creating, implementing, and maintaining quality and compliance materials required for the development of product knowledge, process awareness, system expertise, and call handling skills.	 	 Ensures 100% adherence to all quality and compliance guidelines for each line of business 	 	 Provide constructive feedback to the frontline agents. 	 	 Conduct call calibration sessions on a weekly basis. 	 	 	 	 Requirements:	 	 	 	 1 or more years of Call Center experience required, preferred US Collection. 	 	 Must be aware of US Debt collection laws and procedures.	 	 Clear, distinct oral and written communication skills.	 	 Dynamic interpersonal and judgment skills.	 	 Professional demeanour and dependable work ethic.	 	 Ability to work in a fast-paced environment and multi-task.	 	 Ability to multitask. 	 	 Must be able to work evenings and weekends.	 	 	 	 Education Requirements:	 	 	 	 High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Astra Global

Senior Network Administrator

Workforce Management Analyst

Collections Executive

Quality Analyst