Position                     Executive or Sr. Executive      

Portfolio                     WFM

Interview process

1st Round – Initial screening from HR

 2nd Round – With WFM Director

 Final Round – Salary Closure with HR

Job description                

We are looking for a competent Agent/Sr. agent as WFM executive, primarily to admin our dialing platform. Agent will be responsible for efficient and effective running of dialer.

Responsibilities               

Ø Campaign files upload and download

Ø Real time monitoring of dialer to keep the idle and abandoned under threshold

Ø Campaign level monitoring

Ø Should have good understanding of setting up services

Ø Should understand call routing

Ø Should have clear thought process and real time decision-making skills (real time)

Ø Effective communication with Operations to have a tight control of shift time and break time adherence

Ø Maintaining a track of dialer campaigns and their L2 metrics on daily basis

Requirements

Ø Proficiency on MS Excel& dialer administration

Ø Candidate should 10+2 or graduate

Ø Should have minimum 1-year experience in similar profile

Ø Should be open to work in night shift

Ø rotational offs, shift basis client requirements