The job profile is mentioned below:

Job Title: Customer Care Executive

Reporting Office Corporate Office - Andheri (E), Mumbai

Reporting to Director – Sales & Marketing

Key Responsibilities:

Preparing New Product Performance Review

Preparing ‘Priority Report’ on Monthly basis.

Preparing Distributor wise Priority Report on Quarterly basis.

Preparing Monthly Sales Programme.

Preparing Plant wise Sale details as and when required.

Arranging Spare parts for customers from Plant.

Register Customer Complaints.

Follow up with QC team, Co-ordinators and Customers for QC reports, Spare Parts etc.

Forwarding the Complaints of End user to Distributors, Sales Persons.

In addition, carry out any other duties/responsibilities as assigned by Management/ Sales and Marketing Director.

Required Competency

Proficiency in Microsoft Word and Excel is a must.

Candidate with SAP Knowledge Preferable.

Good written and verbal communication skills.

Highly Organized and Detail Oriented.

Proactive and enthusiastic

Qualification/ Experience

Any Graduate with relevant experience

3-6 years

Strong points about the Organisation:

• Asia’s Largest brand in Hardware for furniture fitting equipment industry.
• Approx 730 people associated.
• 58+ Years existence with consistence growth
• Factories @ Vasai & Paghar
• Strong distribution channel in India and five overseas countries:
• All general facilities available for Staff.
• Every Saturday Half day.
• General Office Timing: 8.30 – 5.00 pm.