Customer Support Specialist

70

Applications

Bangalore
Full-Time
Junior (1 to 3 years)
1L - 5L (Per Year)
Posted on Nov 18 2022

About the Job

Skills

Email
Communication
Microsoft Office

Job Description

Key Responsibilities: 

  • Handling customer queries on Web Chat, E-mails and Social Media
  • Educate current and potential customers with product and service information
  • Maintain accurate customer records
  • Identify and escalate priority issues to the Team Leader and Ops Team
  • Actively participate in team meetings

Key Performance Indicators:

  • Handle all queries in a polite, professional manner
  • Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
  • Educate customers on services and processes
  • Escalate any issues to the Team Leader
  • Achieve agreed KPIs and Objectives
  • Adhere strictly to shift schedules
  • Adhere to laid down internal policies, procedures and processes
  • Work collaboratively with the team


About the company

Arya Consulting Services

Company Size

2-10 Employees

Headquarter

Bangalore

Other open jobs from Arya Consulting Services