<h2>Job Description</h2>Key Responsibilities:&nbsp;<ul><li>Handling&nbsp;customer queries on Web Chat, E-mails and Social Media</li><li>Educate current and potential customers with product and service information</li><li>Maintain accurate customer records</li><li>Identify and escalate priority issues to the Team Leader and Ops Team</li><li>Actively participate in team meetings</li></ul>Key Performance Indicators:<ul><li>Handle all queries in a polite, professional manner</li><li>Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution</li><li>Educate customers on services and processes</li><li>Escalate any issues to the Team Leader</li><li>Achieve agreed KPIs and Objectives</li><li>Adhere strictly to shift schedules</li><li>Adhere to laid down internal policies, procedures and processes</li><li>Work collaboratively with the team</li></ul>

Overall 4+ Years of Experience in NodeJS based applications.3+ Years of Experience in building middleware using NodeJS platform.1+ Years of Experience in using NodeJS along with AWS Server-lessplatform.Good Experience with Javascript / TypeScript, Event Loops, ExpressJS,GraphQL, SQL DB (MySQLDB), NoSQL DB(MongoDB) and YAML templates.Good Experience with TDD Driven Development and Automated Unit Testing.B R I D G I N G C L O U D A N D R E T A I L 2 The information contained in this document is confidential, privileged and only for the information of the intended recipient and may not be used, published or redistributed without the prior written consent of Kloud9 LLC Good Experience with exposing and consuming Rest APIs and SOAP APIson NodeJS platform and Swagger API contracts.Good Experience in building NodeJS middleware performing Transformations,Routing, Aggregation, Orchestration and Authentication(JWT/OAUTH).Experience supporting and working with cross-functional teams in a dynamicenvironment.Experience working in Agile Scrum Methodology.Very good Problem Solving Skills.Very good learner and passion towards technology.Excellent verbal and written communication skills in EnglishAbility to communicate effectively with team members and businessstakeholdersSecondary Skill Requirements:Experience working with any ofLoopbackNestJSHapi.JSSails.JSPassport.JS

Responsibilities:Design, Development and Unit Testing of middleware following design andcoding best practices.Collaborate with Developers, Peers and Leads to build quality solutions.Technical Guidance to the Developers.Collaborate with client business and technical teams for understandingfunctionalities and arriving at a quality solution. Primary Skill requirements:Overall 8+ Years of Experience in Web Application development.3+ Years of Designing Middleware using NodeJS platform.5+ Years of Experience in developing middleware using NodeJS platform.2+ Years of Experience in using NodeJS along with AWS Server-lessplatform.Good Experience with Javascript / TypeScript, Event Loops, ExpressJS,GraphQL, SQL DB (MySQLDB), NoSQL DB(MongoDB) and YAML templates.Good Experience with TDD Driven Development and Automated Unit Testing. 2 The information contained in this document is confidential, privileged and only for the information of the intended recipient and may not be used, published or redistributed without the prior written consent of Kloud9 LLC Good Experience with exposing and consuming Rest APIs and SOAP APIson NodeJS platform and Swagger API contracts.Good Experience in building NodeJS middleware performing Transformations,Routing, Aggregation, Orchestration and Authentication(JWT/OAUTH).Experience supporting and working with cross-functional teams in a dynamicenvironment.Experience working in Agile Scrum Methodology.Very good Problem Solving Skills.Very good learner and passion towards technology.Excellent verbal and written communication skills in EnglishAbility to communicate effectively with team members and businessstakeholdersSecondary Skill Requirements:Experience working with any ofLoopbackNestJSHapi.JSSails.JSPassport.JS

Responsibilities:&nbsp; Responsible for implementing CI/CD for end to end stack including Frontend,&nbsp;middlewareand backend. Responsible for&nbsp;setting&nbsp;up&nbsp;automated provisioning of&nbsp;GCP resources for Microservicesapplication. Responsible for Design and Estimation of DevOps work. Responsible for creating/updating&nbsp;JIRA&nbsp;stories related to DevOps work. Manage Code Repositories - Manage, Document, Control and Innovate Development andRelease procedure. - Configure automated deployment on multiple environment Working on performance tuning and optimization, bottleneck problems analysis.Basic requirements:&nbsp;&nbsp; 6+ years of IT experience in which at least 4+ years of relevant experience primarily inDevOps, Cloud, Dockerization &amp;amp; Containerization. Extensive experience with infrastructure provisioning and configuring public and hybridclouds such as GCP. Dockerization of&nbsp;React Based, NodeJS based and Spring Boot Based applications anddeployment in Google Cloud Platform. Experience administering Kubernetes, Google Kubernetes Engine (GKE) and understandingof manifest management with Helm. Experience with CI/CD pipelines and related tools such as Jenkins or CircleCI and GoogleCloud Build. Experience with configuration management tools and deployment tools like Terraform andGoogle Deployment Manager. Good knowledge on other tools like Puppet, Ansible, Chef,Consul, Packer etc. Setup of Monitoring and Alerts for Production workloads in Google Cloud Platform. Experience in managing Linux/Unix platforms, application server administration (Tomcat,JBoss, etc.) and DNS, Linux system configuration and administration (CentOS, RedHat, etc.). Experience in automating multiple systems using Bash and languages such as Python and Go. Good exposure with monitoring tools geared towards user experience and deep diagnostics(Splunk, New Relic, AppDynamics, Prometheus, Grafana, etc.).  Recommend and implement automated solutions that will improve the performance andreliability of the system. Strong understanding and experience operating in an agile development environment. Strong communication skills across the board, with a passion for finding and sharing bestpractices and driving greater discipline. Excellent verbal and written communication skills in English.

Primary Skill requirements: ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Overall 4+ Years of Experience in NodeJS based applications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3+ Years of Experience in building middleware using NodeJS platform.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;1+ Years of Experience in using NodeJS along with AWS Server-less platform.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Good Experience with Javascript / TypeScript, Event Loops, ExpressJS, GraphQL, SQL DB (MySQLDB), NoSQL DB(MongoDB) and YAML templates.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Good Experience with TDD Driven Development and Automated Unit Testing.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Good Experience with exposing and consuming Rest APIs and SOAP APIs on NodeJS platform and Swagger API contracts.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Good Experience in building NodeJS middleware performing Transformations, Routing, Aggregation, Orchestration and Authentication(JWT/OAUTH).·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience supporting and working with cross-functional teams in a dynamic environment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience working in Agile Scrum Methodology.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Very good Problem Solving Skills.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Very good learner and passion towards technology.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent verbal and written communication skills in English·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to communicate effectively with team members and business stakeholdersSecondary Skill Requirements:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience working with any ofo&nbsp;&nbsp;&nbsp;&nbsp;Loopbacko&nbsp;&nbsp;&nbsp;&nbsp;NestJSo&nbsp;&nbsp;&nbsp;&nbsp;Hapi.JSo&nbsp;&nbsp;&nbsp;&nbsp;Sails.JSo&nbsp;&nbsp;&nbsp;&nbsp;Passport.JS

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