Company Overview:

The organization is recognized for its strong retail presence, offering exclusive brand outlets that prioritize customer satisfaction and high-quality product offerings.

Job Overview:

The Cluster Manager - EBO is responsible for supervising the operations, performance, and growth of multiple Exclusive Brand Outlets within a specified cluster. This position demands a strategic and hands-on leader capable of driving sales, ensuring operational excellence, and leading a team of store managers to meet targets and provide outstanding customer service.

Qualifications and Skills:

• Bachelor’s degree in Business Administration, Retail Management, or a related field.
• 3+ years of experience in retail management, with a proven history of managing multiple stores or a region.
• Strong leadership skills with the ability to motivate and develop teams.
• Excellent communication and interpersonal skills.
• Strong analytical abilities with the capability to interpret data and make informed decisions.
• Knowledge of retail operations, including inventory management, visual merchandising, and sales strategies.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Roles and Responsibilities:

1. Operational Management:

• Oversee daily operations across all stores within the cluster, ensuring adherence to company standards and protocols.
• Monitor store performance, including sales, profitability, and customer satisfaction, and take corrective actions when necessary.
• Ensure that all stores comply with company policies, including inventory management, visual merchandising, and health and safety regulations.

1. Sales and Profitability:

• Drive sales growth and profitability by implementing effective sales strategies and promotional activities.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Set and monitor sales targets for each store and ensure they are met or exceeded.

1. Team Leadership and Development:

• Lead, mentor, and develop a team of store managers, providing guidance and support to ensure high levels of performance and engagement.
• Conduct regular performance reviews and provide constructive feedback and coaching.
• Identify training needs and organize relevant training sessions to enhance the skills and knowledge of the team.

1. Customer Experience:

• Ensure that all stores deliver a superior customer experience, aligning with the brand’s values and customer service standards.
• Handle escalated customer issues and complaints, ensuring prompt and satisfactory resolutions.
• Implement customer feedback mechanisms to continuously improve service levels.

1. Inventory and Merchandising:

• Monitor inventory levels across the cluster and ensure optimal stock management to minimize shrinkage and wastage.
• Work with the merchandising team to ensure that stores are visually appealing and in line with brand guidelines.
• Oversee the implementation of promotional displays and ensure timely execution of marketing initiatives.

1. Reporting and Analysis:

• Prepare regular reports on sales, expenses, and other key performance indicators (KPIs) for review by senior management.
• Analyze operational data to identify trends, challenges, and opportunities for improvement.
• Provide insights and recommendations to senior management based on data analysis and market observations.

1. Compliance and Audit:

• Ensure that all stores comply with company policies, local laws, and industry regulations.
• Conduct regular audits of store operations and take corrective actions where needed.

Additional Information:

• Willingness to travel frequently between stores within the cluster.