·        Work closely with the IT Manager to insure as little employee downtime as possible Outstanding customer service 

·        Handle and resolve help desk tickets and escalate to IT Manager when necessary

·        Cable management

·        Virus and malware removal skills

·        New PC deployment skills

·        Identify, interpret, and evaluate systems and network requirements

·        Be proactive

·        Support remote users via remote control software and telephone

·        Assist in installation of computer and networking hardware

·        Assist in monitoring network performance, security and IT infrastructure

·        Assist in recommending improvements to systems and network configurations, determines hardware or software requirements

·        Other duties may be assigned as required

Authority