• They should be always available at the reception counter all the time.
• Should pay special attention to the patients/attendants in the lobby, OP & IP reception and emergency reception and all the OPD’s
• To help and ensure the patient/attendants don’t have any inconvenience and help them during their Admissions, Discharges, Investigation & MHC’s etc.

·        Counseling and Admissions (including Upgrade Surgeries)

·        Doctor change request in case pt. need to shift in another specialty up gradation of Remarks for any kind of message.

·        Guest queries & Room Booking for expected admissions for next few days.

·        Temporary Passes as Request comes time to time from Different Wards / ICU’s

·        Cash Collection / Refunds

·        Attending to Patient/ Attendant calls

·        OPD billing and registration (on non OPD days and hours)

·        Corporate Processing

·        Reimbursement details for billed patients prepared

·        Night reports

·        Handling Billing queries for routine pt. attendants

·        Taking request from Nursing Station or from the attendants for the particulars & Address Change Request

·        Request for Package Detail (Reimbursement request) in case pt. is Govt. Employee and required package breakup.

·        Cash Collection / Refunds Issuance of Receipts against deposits.

• To have a control over gatherings at the OP reception and ensure that only required persons accompany the patient by telling them politely.
• To record the comments in the prescribed format in the register/feedback forms regarding any observations that need the attention of administration for remedial measures and give feed back to Lobby Manager.
• To escort VIP patients to the respective OP/Diagnostic areas and rooms.
• To keep a watch at the entrance and call for proper assistance such as Wheelchair/Stretcher if needed by some of the patients on arrival.

Any other work assigned by the Lobby Manager from time to time.