Key Responsibilities:

• Achieve and exceed sales targets as set by the Team Leader, with support and training tailored to individual needs.
• Meet set call objectives, including timely handling of web leads and maintaining a specified number of calls per day.
• Ensure accurate updating of the Lead Management System (LMS) with relevant customer dispositions and other required details, making use of any necessary assistive tools or technology.
• Maintain call quality standards, adhering to the given script, while being flexible with communication approaches based on individual abilities.
• Accurately communicate product features, benefits, and mandatory regulatory points to customers, ensuring clarity and precision.
• Support customer queries via online chat, with flexibility in tools for those requiring alternative communication methods.
• Generate leads for cross-selling, with collaboration and teamwork to achieve targets.
• Follow up with customers for policy copy status, ensuring correct and complete information.

Preferred candidate profile

• 1 Proficient in MS Office.
• 2. Good written and verbal communication, interpersonal skills and ability to deal with customers and external contacts.
• 3. Proactive and well organized.
• 4. Ability to work independently as well as in a team
• Immediate joiners are preferred