Ampera Technologies is formed with the sole purpose of providing holistic and customized DEI (Diversity, Equity and Inclusion) solutions to Information Technology and Non-Tech clients.  We provide exclusive services to help organization fulfil their DEI needs with focus on “Persons with Disabilities” (PwDs).  The leadership team consists of professionals from various industries and have practical experience in managing projects with team members comprising of PwDs (Persons with Disabilities).  In addition to providing various services including staffing, we have the expertise on services related to Accessibility Audit, organizing special drives & events for Recruitment, Training, etc.,  PwDs are self-motivated, high confidence levels, have sharper capabilities with core strengths and unique creative talents.  Most importantly, they help co-create new experiences, promote people equality and act as great levelers. 

Company OverviewAmpera Diversity Pvt Ltd is a dedicated provider of Diversity, Equity, and Inclusion solutions, focusing on Persons with Disabilities in the IT and non-tech sectors. Located in Chennai, Ampera excels in accessibility services, staffing, and hosting specialized recruitment drives. The team’s commitment is bolstered by a leadership experienced in managing diverse projects, ensuring an inclusive workplace that promotes equality. Explore more about us at <a href="https://amperadei.com/" rel="noopener noreferrer" target="_blank">our website</a>. About the Role: Exceed sales targets with ease. Manage web leads, calls, and queries via chat. Share product features, benefits, and regulations. Drive cross-selling opportunities. Skills Required:Experience in Motor, Health, or Travel Insurance0–5+ years of experience welcome!Let’s make your career inclusive and impactful!

JD:Tele Caller Sales&nbsp;<ul><li>Achieve and exceed sales targets as set by the Team Leader</li><li>Achieve set call objectives, including TAT for web leads and making specified number of calls a day</li><li>Ensure LMS updation with relevant disposition and other details as required</li><li>Maintain call quality and adhere to given script</li><li>Maintain high standard of accuracy in communicating product features and benefits/regulation related mandatory points to customers</li><li>Supporting Customer queries through Online chat</li><li>Generate leads for cross sell</li><li>To ensure with customer for policy copy status with correct details&nbsp;</li></ul> Qualification: Graduation not mandatory Good Communication in Hindi &amp; English are mandatory NP: Immediate to 15 Days Attractive incentives will be provided if you achieve 75%

Company Overview:Ampera Diversity Pvt Ltd, based in Chennai, is a forward-thinking company committed to providing comprehensive and tailored Diversity, Equity, and Inclusion (DEI) solutions, particularly emphasizing support and opportunities for Persons with Disabilities (PwDs). The company offers a wide range of services, including staffing, accessibility audits, and organizing recruitment, training, and events. Ampera is dedicated to promoting equality and leveraging the unique talents of PwDs. With a team of 11-50 employees, Ampera is part of the IT Services and IT Consulting industry. Job Overview:We are seeking a Junior Tele Caller Sales representative specializing in the Insurance Domain for a full-time position at Ampera Diversity Pvt Ltd, Chennai. The ideal candidate should have between 1 to 3 years of relevant work experience. This role requires excellent communication and customer service skills to engage effectively with clients and promote our insurance services. Candidates must possess strong problem-solving abilities and be capable of working independently to achieve sales targets. Qualifications and Skills:<ul><li>Excellent communication skills (Mandatory skill) to effectively convey information and engage clients in the insurance domain.</li><li>Customer service experience (Mandatory skill) with a focus on understanding customer needs and providing satisfactory solutions.</li><li>Strong problem-solving abilities (Mandatory skill) to address customer queries and issues efficiently.</li><li>Proficient in phone etiquette to maintain professionalism and courtesy during all client interactions.</li><li>Active listening skills to accurately capture customer information and respond appropriately.</li><li>Empathy to connect with clients on a personal level and build long-term relationships.</li><li>Effective time management skills to prioritize tasks and meet sales targets efficiently.</li><li>Ability to multitask, handling several customer interactions and administrative tasks simultaneously.</li><li>Hindi speaking is highly preferred along with Tamil and English</li></ul> Roles and Responsibilities:<ul><li>Conduct outbound calls to potential clients to introduce and promote insurance products offered by the company.</li><li>Engage and build rapport with clients to understand their insurance needs and provide appropriate solutions.</li><li>Understand and adhere to company policies and guidelines while maintaining high standards of professionalism in all interactions.</li><li>Effectively manage client accounts by regularly updating and maintaining accurate customer records.</li><li>Identify and resolve customer complaints and issues to ensure customer satisfaction and retention.</li><li>Coordinate with the sales team to achieve monthly sales targets and objectives.</li><li>Participate in training sessions to enhance product knowledge and improve sales techniques.</li><li>Provide feedback on customer interactions and suggest improvements to sales and service processes.</li></ul>

ROLES AND RESPONSIBITLITIES: 1. Lead and manage a team to achieve performance targets 2. Guide, coach and mentor for professional development 3. Provide constructive feedback for improvement 4. Ensure effective communication with the team and other departments 5. Collaborate with management to implement and execute strategies 6. Forster a positive and collaborative team culture, encouraging team work and cooperation 7. Resolve conflicts with within team and address any issues affecting team performance 8. Conduct regular team meetings to discuss goals and updates 9. Monitor calls and train employees on process and product to improve quality score 10. Optimize team productivity and minimize attrition QUALIFICATION: <ul><li>Any graduation</li></ul> <ul><li>with 4-8 years of Sales/customer service exposure</li></ul> <ul><li>Insurance industry is preferred, but not required.</li></ul> <ul><li>Good Communication</li></ul> <ul><li>Basic knowledge in MS Office.</li></ul> Exp: Telesales lead with exp in Motor Insurance and Travel Insurance

Job Title: Automation Test Engineer (Selenium, Java)&nbsp;&nbsp;&nbsp;Exp : 5+ yrs&nbsp;&nbsp;&nbsp;Job Description: We are seeking an experienced Automation Test Engineer proficient in Selenium with Java and API automation using Rest Assured. The ideal candidate will also have experience with CICD pipelines, Git Hub, and Cucumber BDD framework. If you have a passion for automation testing and enjoy working in a collaborative environment, we encourage you to apply.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Key Responsibilities:&nbsp;<ul><li>Develop and maintain automated test scripts using Selenium with Java for web application testing.&nbsp;</li><li>Design and implement API automation tests using Post Man/Rest Assured framework&nbsp;</li><li>Integrate automated tests into CICD pipelines for continuous testing and deployment.&nbsp;</li><li>Manage test scripts and version control using Git Hub.&nbsp;</li><li>Collaborate with cross-functional teams to define and implement test strategies using Cucumber BDD framework.&nbsp;</li><li>Analyze test results and work closely with development teams to identify and resolve issues.&nbsp;</li><li>Contribute to the improvement of testing processes and methodologies.&nbsp;</li></ul>Qualifications:&nbsp;<ul><li>Bachelor's degree in Computer Science, Engineering, or related field.&nbsp;</li><li>Strong experience in Selenium WebDriver with Java for web application automation.&nbsp;</li><li>Proficiency in API automation using Rest Assured framework.&nbsp;</li><li>Experience with CICD pipelines and tools such as Jenkins.&nbsp;</li><li>Familiarity with version control systems like Git Hub.&nbsp;</li><li>Hands-on experience with Cucumber BDD framework for test automation.&nbsp;</li><li>Excellent problem-solving and analytical skills.&nbsp;</li><li>Strong communication and collaboration abilities&nbsp;</li></ul>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Mode of Employment: Remote&nbsp;&nbsp;&nbsp;