international voice process

8

Applications

Gurgaon
Full-Time
Junior: 1 to 3 years
20K - 50K (Per Month)
Posted on Dec 11 2023

About the Job

Skills

international voice process
Customer Service
sales
fluency English communications
Telecaller
Inbound Lead Generation
Cold Calling
Business Process Outsourcing (BPO)

Company Overview


Amosta Solutions Pvt. Ltd. is a technology company specializing in Mobility & Connectivity solutions. With cutting-edge technology, we provide unique propositions to our customers by bringing together devices, mobile applications, and platform strength. We are committed to the 'Make In India' vision and design, manufacture, and create our devices in India. With a team of technology enthusiasts from diverse industries, we provide quality solutions in the market.


Job Overview


We are seeking a motivated individual to join our team as an International Voice Process. In this role, you will be responsible for handling customer inquiries, providing excellent customer service, and generating leads through inbound and outbound calling. The position requires fluency in English communication and the ability to effectively communicate with customers. This is a full-time position based in Gurgaon, Haryana, India.


Qualifications and Skills


  • 1-3 years of experience in an international voice process
  • Strong customer service skills
  • Sales-oriented mindset
  • Fluency in English communication
  • Experience in telecalling and inbound lead generation
  • Knowledge of cold calling and business process outsourcing (BPO)
  • Ability to work in a fast-paced environment
  • Excellent problem-solving skills
  • Good computer literacy
  • Ability to work well in a team


Roles and Responsibilities


  • Handle customer inquiries and provide prompt and courteous responses
  • Assist customers in finding solutions to their needs and concerns
  • Generate leads through inbound and outbound calling
  • Provide excellent customer service and maintain customer satisfaction
  • Collaborate with team members to achieve targets and goals
  • Document customer interactions and update customer information in the system
  • Stay updated with product knowledge and be able to effectively communicate product information to customers
  • Adhere to company policies and procedures





About the company

We are a technology company, focusing on providing solutions around Mobility & Connectivity. With our cutting edge technology solutions, services and products, we are focusing on providing unique proposition for our customers. We are bringing Devices, Mobile Applications and platform strength under one platform which is creating a chance of a unique experience for our customers. Because of ...Show More

Industry

IT Services and IT Consul...

Company Size

51-200 Employees

Headquarter

Gurgaon

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