Roles & Responsibilities:

• Troubleshooting, installation, maintenance and repair on designated equipment.
• Completing Preventative Maintenance and field modifications.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area

Area Covered:

• Bangalore

Location:

• Karnataka

Qualification & Requirements:

• Diploma Mechanical/ Electrical /Mechatronics with 4- 5 years of experience or ITI with 10 years of relevant experience.
• Experience interfacing with both internal team members and external customers as part of a solution-based service process.
• Valid driver’s license and good driving record is required.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.
• Proven record of being reliable and accountable for all aspects of their job.
• Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• Ability to work in a fast-paced, self-directed, entrepreneurial environment.
• Resourceful, with the ability to work independently.
• Strong time management skills.
• Ability to adapt to changing circumstances.
• Decision-making, problem resolution and creative thinking skills
• Attention to detail.
• Ability to multi-task activities with shifting priorities.
• Able to work productively in a pressurized environment.
• Ethical and trustworthy.